Terms & Conditions

Welcome to Serenity Spa! By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our site.

1. Services Provided

Serenity Spa offers luxury spa and wellness treatments, including massage therapy, skincare treatments, and other relaxation services. Availability of services may vary by location, and Serenity Spa reserves the right to modify or discontinue any service without prior notice.

2. Booking and Cancellation Policy

• Booking: All appointments or reservations must be booked in advance through our website or by contacting us. Bookings are subject to availability.

• Cancellations: Cancellations or changes to bookings should be made at least 24 hours before the scheduled service. Cancellations within 24 hours of the appointment may incur a cancellation fee.

• No-Show Policy: Customers who do not show up for their appointment without prior notice may incur a penalty or fee.

3. Payment and Refunds

• Payments: Payment for services is required at the time of booking or upon arrival, as applicable.

• Refunds: We do not offer refunds for completed services. For prepaid bookings, refunds may be available if the appointment is canceled according to our cancellation policy.

4. Health and Safety

• Customer Responsibility: Customers are responsible for notifying us of any health issues, allergies, or sensitivities that may affect their service experience.

• Safety Standards: Serenity Spa follows all relevant health and safety regulations to ensure a safe environment for all guests.

5. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Serenity Spa and is protected by copyright and trademark laws. Unauthorized use of any content is strictly prohibited.

6. Disclaimer and Limitation of Liability

Serenity Spa is not liable for any direct or indirect damages resulting from the use of our services or website. Our services are intended for general wellness and relaxation and are not a substitute for professional medical advice.

7. Changes to Terms

Serenity Spa reserves the right to amend these terms and conditions at any time. Continued use of our website and services implies acceptance of any revised terms.